Return Policy
Return/Refund/Exchange Policy
Updated 6/9/2025
Understanding the return policy of a retail establishment is crucial for consumers to make informed purchasing decisions. A well-defined return policy not only enhances customer satisfaction but also fosters trust between the merchant and the consumer. In the context of Aegean Apparel, the return policy is designed to provide clarity regarding the conditions under which returns, refunds, and exchanges can be processed.
Currently, all items sold by Aegean Apparel are considered final sale. This means that once a purchase is made, it cannot be exchanged or refunded. This policy is particularly important for consumers to note, as it emphasizes the necessity of careful consideration before completing a purchase. According to industry standards, approximately 20% of online purchases are returned, highlighting the importance of clear communication regarding return policies.
To mitigate the risk of dissatisfaction, Aegean Apparel encourages customers to utilize the size chart and model dimensions provided in the product descriptions. This proactive approach can significantly reduce the likelihood of ordering an incorrect size, which is a common reason for returns in the apparel industry. It is advisable for consumers to consider sizing up if they are uncertain about their measurements, as this can further minimize the chances of needing to return an item.
In the event that a customer receives a defective or incorrect item, Aegean Apparel has established a protocol for addressing such issues. Customers are required to inspect their orders upon receipt and report any discrepancies within 48 hours. This prompt reporting is essential for the merchant to evaluate the situation and determine the appropriate course of action. Aegean Apparel reserves the right to issue store credit at its discretion for valid claims, which is a common practice in the retail sector. Please note: by ordering from our website or through any affiliate link/program, you agree to our refund and return policies, all timelines set in this policy, and you forfeit any right to request a credit card/bank card chargeback.
It is also important to note that Aegean Apparel conducts a thorough quality control check on each item before it is shipped. This three-point inspection process aims to ensure that customers receive products that meet quality standards. However, once an order is fulfilled, no changes can be made, reinforcing the need for accuracy during the ordering process.
In summary, Aegean Apparel's return policy is structured to provide clarity and protect both the consumer and the merchant. By understanding the terms of the policy, customers can make informed decisions and enjoy a seamless shopping experience. The emphasis on final sales, careful size selection, and prompt reporting of issues reflects a commitment to quality and customer satisfaction within the retail environment. Please note: by ordering from our website or through any affiliate link/program, you agree to our refund and return policies, all timelines set in this policy, and you forfeit any right to request a credit card/bank card chargeback.
Shipping Returns
Incorrect style(s)/verified damages should be returned to:
19197 Golden Valley Rd.
PMB #222
Santa Clarita, CA 91387
Aegean Apparel cannot guarantee receipt of your returned merchandise. Shipment tracking is available for customers to purchase through the shipping agent (UPS, USPS, etc.).