Note: Please read carefully. This applies to both United States and International orders.
I. Return Policy
We offer refunds of the product cost for most items returned in new condition within 30 days of the shipment date. Please note that all returns to us must include either the original receipt or a Gift Receipt. Return merchandise must not been worn or washed. Several types of goods are exempt from being returned such as gift cards. If you are not sure if the product you ordered qualifies for a return/refund, please send us an email at firstname.lastname@example.org.
II. Exchange Policy
We can replace damaged or defective merchandise. We can also exchange one item with another item. When we receive your return, please indicate whether you want a refund or an exchange. If the item was sent to you as a gift, we’ll replace the item. We're unable to honor previous sale prices or promotions when you place your new order.
III. Requirement for All Returns
Please note that all returns must include either the original receipt or a Gift Receipt. If not available, we may be able to help you if you provide us with your “order number”. We strongly encourage that you print and save your receipt within 30 days.
Returning an item by mail:
For speedy processing of returns, please follow the following steps accordingly:
1. You email us at email@example.com with your:
a. Full name and/or email address
b. Complete address
c. Item/style number
d. Order number
e. Description of what’s wrong with the merchandise
2. We will email you back a postage-paid, pre-addressed return label.
3. You pack the items securely in a box. You can use the box where the items arrived in or another box, if you prefer. Affix the shipping label that we provided to the outside of the box. Leave the package for your mail carrier to pick up.
4. For your convenience, the cost of return shipping will be deducted from your refund amount. If the return is a result of our error, you won't be charged for return shipping.
IV. Important Information About Refunds
1. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
2. Pre-paid mailing labels will be provided or emailed to you or you may choose to use your own mailing label. Unless the return is a result of our error, the cost of the mailing label will be deducted from your refund. If you do not use the pre-paid return label, you will not be deducted for the cost of the return label.
3. Shipping/handling and gift-wrap charges will not be refunded unless the return is a result of our error.
4. The appropriate tax amount will be included with your refund. If a promotional code or discount was used to purchase the item, only the actual price paid will be refunded.
5. Refund value for each item returned will be reduced to reflect value of free gift or discount.
6. All refunds for purchased items will be issued in the same form of payment originally used, including credit cards, GiftCards or e-GiftCards. Refunds by mail are issued within seven to 14 days of receiving your returned item. We will notify you via e-mail as soon as your refund is processed.
7. Refunds by mail for gifts purchased on AegeanStore.com will be issued as e-GiftCards within seven to 10 business days of receiving your returned item. Your e-GiftCard refund will be e-mailed to you. E-GiftCards are accepted exclusively at Aegeanapparel.com.
Please send your package, including your original printed receipt, or gift receipt via a prepaid, insured, traceable method to ensure a safe and documented delivery to our corporate address below:
For United States and International:
Aegean Apparel, Inc
7900 Technology Blvd.
Dayton, Ohio 45424
Note: Unless the return is a result of our error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.