Shipping Policy

Shipping Policy
(As of September 1, 2023)

 

We typically ship all in-stock merchandise within 48 business hours. This applies to both domestic and international orders. Aegean Apparel ships during business days which do not include Saturdays, Sundays and observed holidays (see below for the list of observed holidays). For your convenience, you will not be charged an additional shipping fee for any back-ordered items (items temporarily out of stock) that will be shipped at a later date.

Domestic Orders

All domestic orders from the 48 contiguous US states (not including Alaska and Hawaii), will be shipped via USPS or UPS. You must use a valid street address for the shipping address. Delivery times may vary depending upon the type of service and location. Domestic orders have a flat rate of $13.99.

International Orders:

All orders originating from outside of the 48 contiguous states (i.e., Alaska and Hawaii), US Protectorates (i.e., American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)), APO/FPO (Army Post Office and Fleet Post Office), and all other countries will be shipped by UPS (except if for some reason UPS does not service your location) or USPS (United States Postal Service). Delivery times may also vary depending upon the type of service and location. International orders have a flat rate of $35.00.

Important Notes: 

Recipients are responsible for all import duties, fees, and applicable VAS taxes. Our products are subject up to 16% of the retail price of the goods for duties. Actual percentage varies depending on the item and the country of destination. If you choose standard international shipping, your local post office will contact you when the shipment arrives and will inform you if you need to pay any duties. Usually, an item cannot be delivered or given to you without paying duties or taxes (if applicable).

Lost Packages

File a claim if your package was stuck in transit (lost) after the shipment has left our facility. For domestic orders within the continental US, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date. For international orders outside of the continental US, claims will be reviewed no earlier than 24 calendar days and no later than 60 calendar days from the last update. The maximum filing time is 65 days from the order date.

Stolen Packages

File a claim if your package was marked as delivered and was stolen after delivery by emailing us at contactus@aegeanapparel.com. Please note, orders valued at $100 or more will require a police report to be filed by the customer before any resolution can occur.

Observed Holidays
Aegean Apparel observes the following holidays - All orders will be shipped out our next business day.

New Year's Eve

New Year's Day

Martin Luther King Jr. Day

Juneteenth

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

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