We usually ship all in-stock merchandise the same business day when order is placed by 4:30PM (EST) - this applies to both domestic and international orders. We only ship during business days and that don't include Saturday's, Sunday's and observed holidays (see below for the list of observed holidays). For your convenience you will not be charged an additional shipping fee for any back-ordered items (items temporarily out of stock) that are shipped at a later date.
We ship both domestic and international. All shipping rates are actual live rates available from the carriers. Below are the various shipping options we currently offer.
All domestic orders from 48 continental US states (not including Alaska and Hawaii), will be shipped via UPS (United Parcel Service). You must use a valid street address for the shipping address because UPS will NOT make deliveries to a P.O. Box (Post Office Box). Delivery times may vary depending upon the type of service and location.
1. Regular Ground Shipping
This is also known as UPS Ground and normally the cheapest shipping service option you can choose. The map below shows the business days in transit, shipping from our warehouse location in Dayton, Ohio. As you can see, ground service may take one to five business days depending upon your shipping address. This information is helpful in finding the cheapest shipping rate possible because for example if you are from Indiana and you wanted to have your item delivered to you the next business day then there's no need for you to choose overnight shipping and pay extra shipping fee because through ground shipping it will be delivered to you the next business day also.
Note: UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. Service Map colors may vary due to differences in hardware and software.
2. Standard Air Shipping
This shipping service is also known as UPS 3-Day Select, which means an item ordered by the cut off time (4:30PM EST) will be delivered to the destination in three business days. This option is particularly in advantage for shipping locations that take 4-5 business days using ground service (see UPS ground map above). For example, if you are located in California and you wanted to receive your item no later than 3 business days then this is the right option for you.
3. Express Air Shipping
This shipping service is also known as UPS 2nd day, which means an item ordered by the cut off time (4:30PM EST) will be delivered to the destination in two business days. If you need your item badly and can't wait for more than 3-5 business days, then this is the right option for you. But always remember to check the UPS ground transit time map above, because if you are located in New York, then you may be able to save on shipping fees if you choose Ground because it will also arrive in 2 business days.
4. Overnight Air Shipping
This shipping service is also called UPS Overnight, which means an item ordered by the cut off time (4:30PM EST) will be delivered to the destination the next business day. This is typically the most expensive shipping option but will guarantee that you will receive your item the next business day. If you are buying last minute gifts, then this may be the best option for you. But again, don't forget to refer to the UPS ground transit time map above, because for example if you are from Kentucky then it would be better if you choose ground service and save on shipping fees because you will also receive your item the next business day.
International Orders and All Others
All orders originating from outside of 48 contiguous states (i.e., Alaska and Hawaii), US Protectorates (i.e., American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)), APO/FPO (Army Post Office and Fleet Post Office), and all other countries will be shipped either by UPS (except for some reason UPS doesn't service your location) or USPS (United States Postal Service). Delivery times may also vary depending upon the type of service and location.
IMPORTANT NOTES: Recipients are responsible for all import duties, fees, and applicable VAS taxes. For duties, our products are subjected up to 16% of the retail price of the goods. Actual percentage varies depending on the item and the country of destination. If you choose standard international shipping, your local post office will contact you when the shipment arrives and will inform you if you need to pay any duties. Usually an item couldn't be delivered or given to you without paying duties or taxes (if applicable).
If you choose the expedited shipping service, UPS office will contact you with any duties or taxes to be paid off before the item could be delivered to you. This is why it is important that you provide us with the recipient's daytime contact information when you submit the order.
As expected international shipping fees are relatively higher compared to domestic shipping fees, therefore we encourage you to review your order carefully before submitting to ensure that everything is accurate. For returns and exchanges, international customers are responsible for both ways of shipping costs.
Also, due to international shipments (outside of United States) undergoing customs inspections, extra business days may be added to the actual transit times.
1. Standard International Air Shipping
This is the cheapest international shipping service you can choose and will be shipped using USPS Priority Mail. Transit times may vary from 7-14 business days.
2. Expedited International Air Shipping
This shipping service may be expensive but a reasonable option for you if you wanted to receive your item as fast as possible. This will be shipped through UPS Consolidated service and may take up to 2-7 business days.
Other Shipping Options
When placing an order, you may see other shipping options that were not mentioned above. Please see their explanation below.
1. Pick-up at our location
This shipping option will usually show up on the drop-down menu of the shipping options when you are located within Ohio. Since our warehouse is located in Ohio, it may be easier for you to pick-up the item yourself. If you choose to pick-up the item, please bring with you the printed order confirmation or invoice - when you visit our warehouse. Our warehouse location is Aegean Apparel, Inc., 7900 Technology Blvd., Dayton, OH 45424. If you need directions you may call us at 937-531-6896.
If you are not residing in Ohio but will be traveling and would want to pick-up your item, please contact us before placing the order.
2. Standard Shipping/Handling (for Google Checkout)
For domestic orders that choose Google checkout when placing an order, the only shipping option available is "Standard Shipping/Handling". All orders using Google Checkout will be shipped by UPS Ground or USPS Priority Mail. Please note that we only use fix base shipping rate of $6.49 for orders made through Google Checkout. Then, an additional of $0.75 is added per pound weight of the item. For example if you order a bathrobe which weighs about 3 lbs, you may pay around $8.74 ($6.49+3x$0.75) for shipping - regardless of where you are located in the United States. Transit times may vary from 1-7 business days.
If you use Google checkout but prefer an expedited shipping service, please contact us before placing an order.
AegeanStore.com observed the following holidays. All orders and UPS deliveries will not be made during these days.
New Year's Day
Day before New Year's
Day after Thanksgiving